FAQ

How can I contact you?
We are happy to connect with you. Please send a message to woodenqr@gmail.com.

Is it possible to order other customized products from you?
Yes! Please send us an inquiry at woodenqr@gmail.com. We also offer special-order services.

Do you deliver internationally?
Yes, we do.

Where are the products made?
The products are handmade and packaged in Düsseldorf, Germany.

Can I change or cancel my order?
We aim to produce and ship your order as quickly as possible. Please request any changes within 12 hours of placing your order.

What payment methods do you accept?
We accept all major credit cards and PayPal payments.

When will my order be processed?
Depending on the order size orders are typically processed within two weeks.

How long will it take to receive my order?
We strive for a maximum three-week delivery time, including product manufacturing and shipping.

What happens if I don’t receive my order?
If you don’t receive your order within 30 days of shipping, you are entitled to a full refund.